Need Help? In an emergency or if your coach has not arrived within 30 minutes of your departure time, please call us on +44 (0) 3717 81 81 81.

Issued subject to conditions of carriage. For information call (0) 3717 81 81 81 www.nationalexpress.com. (13ppm plus network extras)

Please note, if you hold an open return ticket you must book your return journey prior to travel. This can be done by calling us on (0) 3717 81 81 81 (10ppm UK only plus network extras) Lines are open 8am to 6pm, 7 days a week. Open return tickets are valid for 3 months from the outward travel date

You can take 1 large luggage item which is stored in the hold (maximum size 75 x 50x 32cm & weight 20kg) and 1 soft item as hand luggage (Maximum size 45 x 35 x 20cm & weight 10kg) With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. Extra luggage, including outsized items, will only be carried if there is space available and the additional item/s are paid for. Up to 3 extra items, per person, can be taken. For more information see: https://www.nationalexpress.com/en/helpluggage-lost-property

National Express Limited PO Box 9854 Birmingham B16 8XN

For delays under one hour, no refund is applicable. For delays over one hour or other refund requests, please contact National Express directly at www.nationalexpress.com/en/help/contact or call +44 (0) 3717 818181. For refund requests based on other reasons, please call +44 (0) 3717 818181.

Please email us at info@airportbusexpress.co.uk.

To see our full terms and conditions please visit airportbusexpress.co.uk/terms-conditions.