Customer Service & Lost Property

Customer Service

Any breach of Airport Bus Express’s principles or obligations should be reported by email to and a reply will be sent from the relevant department within 30 days of filing the complaint.

Liability and Compensation for damage

The Company will pay compensation for any damage to property or persons caused by its liability in the following cases:

    • Damage involuntarily caused to third parties by our vehicles (including passengers travelling in any capacity);
    • Loss of baggage (excluding money, valuables or property) for which a ticket has been bought: in this case, the maximum amount payable by Autostradale is £100;
    • Accidental damage to clothing.
    • In order to claim damages within the above mentioned amounts, the incident must be reported to the driver and Autostradale must be notified via email at who will then follow the necessary procedures.

Lost items

In case of forgotten or lost items on board one of our coaches, our staff will take any items found on board to the office at:
Yard 4
Stansted Distribution Centre
Start Hill
Bishop’s Stortford,
CM22 7DG.

To enquire about lost property please send an email to